Programme | SingHealth Academy

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Programme Overview

The Singapore Healthcare Management 2024 will be held over 3 days in Sands Expo and Convention Centre, Singapore from 13 - 15 August 2024, bringing thought leaders from various expertise from Singapore around the world to share their insights and best practices.

Kindly stay tuned to the page for updates on the programme.

*Programme is subject to changes

DAY 1 \| 13 AUGUST 2024
Start Time	Singapore Healthcare Management Congress
	Simpor-Roselle Ballroom
8.00am	Registration
8.15am	Coffee & Tea
9.00am	Opening Performance
9.05am	Welcome Address by Organising Chairman Mr TAN Jack Thian Group Chief Operating Officer, SingHealth
9.10am	Opening Address by Guest-of-Honour Dr Vivian BALAKRISHNAN Minister for Foreign Affairs, Singapore
9.25am	Keynote Address Steady at the Helm: Leading through an Extended Crisis Mr Kevin SOWERS President and Chief Executive Officer, Johns Hopkins Health System, USA
10.00am	Tea Break
10.30am	HM 1 Operational Efficiency in the Midst of a Burnout Workforce Prof TEO Eng Kiong Chief Executive Officer, Sengkang General Hospital, Singapore
11.30am	HM 2 The Hospital of the Future: Radical Rethink or the Same at the Core? Dr Tyson WELZEL Group Chief Innovation Officer, Mediclinic International Group, Switzerland
12.30pm	Poster Awards Presentation Awards Presentation by Prof NG Wai Hoe Group Chief Executive Officer, SingHealth
1.00pm	Lunch
	Simpor-Roselle Ballroom	Simpor Junior Ballroom
2.00pm	HM 3 Climate-related Risks and Opportunities: Building Resiliency Ms Michelle LEE Chief Sustainability Officer, Singapore Post Limited	HM 4 Aspiring Executives Forum 1 Host: Mr NG Kian Swan Chief Operating Officer, Ng Teng Fong General Hospital & Jurong Community Hospital, National University Health System, Singapore Presenters 1. Use of Generative AI in Healthcare Ms NG Ning, SingHealth HQ 2. My BEST Club Journey Ms Jeanne LIM, Alexandra Hospital (Group Hospitality) 3. Future Outpatient Journey – Chest Pain Triaging Chatbot & Auto-Booking of Appointments Ms Noel TEO, National Heart Centre Singapore 4. Single Instrument Marking and Tracking for CSS Ms Charlene TAN, Tan Tock Seng Hospital 5. Moving Forward with Company Emergency Respond Team Resilience Ms TAN Lee Ting, Changi General Hospital 6. A Glimpse into My Journey with Outpatient Clinic Ops Ms GOH Xiao Qing, Sengkang General Hospital 7. My Journey from Allied Health to Operations: Navigating Career Transitions and Gaining New Skills Ms Hedy CHENG, Khoo Teck Puat Hospital
3.00pm	HM 5 Innovation and AI: How Northwell Health is Transforming Health and Healthcare Dr Jill KALMAN Chief Medical Officer, Deputy Physician-in-Chief & Executive Vice-President, Northwell Health, USA
4.00pm	Tea Break
	Simpor-Roselle Ballroom
4.30pm	HM 6 Attracting and Retaining Talent: Explore Ways to Attract and Retain Top Healthcare Talent Dr Michael TEE Chancellor, University of Philippines, Manila
5.30pm	End of Day

DAY 2 \| 14 AUGUST 2024
Start Time	Singapore Healthcare Management Congress			Singapore Healthcare Supply Chain Management Congress
8.30am	Registration
	Simpor-Roselle Ballroom			Peony Junior Ballroom
9.00am	HM 7 NLB's Transformation Journey: Reimagining the Libraries and Archives Mr NG Cher Pong Chief Executive Officer, National Library Board, Singapore			Welcome Address Mr Peter TAY Chief Executive Officer, ALPS Pte Ltd, Singapore
9.10am				SC1 Embracing Innovation Ms May CHEW Chief Information Officer, ALPS Pte Ltd, Singapore & Mr Wilfred SOON Group Chief Information Officer, National Healthcare Group, Singapore Moderator: Mr Mark Selva, Chief Procurement Officer, Synapxe
10.00am	Tea Break
		Simpor-Roselle Ballroom	Simpor Junior Ballroom	Peony Junior Ballroom
10.30am	Patient Experience	HM 8 Insights to Haidilao's Service Culture Dr Zhou Zhaocheng Vice-Chairman & Executive Director, Haidilao Group, Haidilao International Holding Ltd	HM 9 Panel Discussion: Connecting the Dots – Abuse and Harassment in the Healthcare Ecosystem Impact of Abuse & Harassment on the Healthcare Ecosystem Prof CHUA Hong Choon Chief Executive Officer, Khoo Teck Puat Hospital & Yishun Health, Singapore & Co-chair, TripartiteWorkgroup for Prevention of Abuse and Harassment in Healthcare, MOH, Singapore Operationalising Staff Protection in SingHealth Ms Cass CHAY Chief Operating Officer, National Neuroscience Institute & Co-chair, SingHealth Anti-abuse Committee, Singapore Abuse & Harassment as Workplace Hazards to Your Health Dr Yin Shanqing Former Assistant Director, Human Factors and Systems Design, KK Women's and Children's Hospital, Singapore Staff Advocate Dr Tess L. TEO Consultant, Emergency Medicine, Singapore General Hospital & Ms MUQTASIDATUM Binte Mustaffa Nurse Clinician, Emergency Medicine, Singapore General Hospital Patient’s Voice: Cultivating a Respectful Healthcare Environment with Compassion Ms Lena LIM Lee Keng SingHealth Patient Advocacy Network, Singapore Panel Discussion Moderator: Ms CHANG Sook Mei Director, Group Office of Patient Experience, SingHealth Host: Ms KAM Wai Kuen Assistant Director, Workplace Safety and Health, Singapore General Hospital	SC 2 Sustainability at Scale: HP's Innovation in Supply Chain Sustainability Ms Olivia WEST Sustainability Customer Success Manager – Asia Pacific, Hewlett Packard Inc, New Zealand
11.30am	Patient Experience	HM 10 Building Trust and Respect with Relationship Centered Communication Dr Robert STEWART Vice Chief of the Medical Staff, & Medical Director of Quality, Baylor Scott & White – Hillcrest Medical Center, USA		SC 3 Smart Healthcare and Pharmaceutical Distribution Mr Philipp SCHITTER Vice President of Business Development Asia Pacific & Managing Director, AutoStore Singapore
12.30pm	Lunch
	Simpor-Roselle Ballroom		Simpor Junior Ballroom	Peony Junior Ballroom
1.30pm	HM 11 Community-focused Health Science Education to Ensure Human Resources for Health Dr Michael TEE Chancellor, University of Philippines, Manila		HM 12 Aspiring Executives Forum 2 Host: Ms Amber YEONG Chief Operating Officer, National Heart Centre Singapore, SingHealth Presenters 1. Limitless Possibilities with Starting Small Mr AHMAD Syafri, KK Women's and Children's Hospital 2. My Sustainability Journey with NUHS Ms YEO Shu Ming, National University Hospital (Group Hospitality) 3. From Resource to People Management - Sharing of Personal Journey in NDCS Ms MASTURA binte Mohd Yusof, National Dental Centre Singapore 4. Mobile Inpatient Care – Is it a Silver Bullet Mr MUHAMMAD MUNAWAR Bin Kahlik, Tan Tock Seng Hospital 5. How Robotic Process Automation (RPA) is Changing Work in SGH Ms CHAN Wai Ching, Singapore General Hospital 6. Adapting Patricia Benner’s “Novice to Expert” Model Ms HAN Hui Fen, Woodlands Health 7. Project Management in Cancer Service Line Development Mr LOOI Ming Sheng, National Cancer Centre Singapore	SC 4 Embracing Smart Operations: Certis' Journey to Digital Excellence Mr Paul CHONG President and Group Chief Executive Officer, Certis Cisco, Singapore
2.30pm	HM 13 Smart Hospital - Lessons from the Operating Theatres Prof Henry HO Sun Sien Chairman, Division of Surgery & Surgical Oncology, Singapore General Hospital & National Cancer Centre Singapore & Executive Director, National Healthcare Innovation Centre, Singapore			SC 5 Sustainability Practices in Logistics Dr Robert DE SOUZA Executive Director, The Logistics Institute Asia Pacific, Singapore
3.30pm	Tea Break
	Simpor-Roselle Ballroom			Peony Junior Ballroom
4.00pm	HM 14 Leader, Evolve Thyself: Becoming the Leader of Tomorrow Mr Kevin SOWERS President and Chief Executive Officer, Johns Hopkins Health System, USA			SC 6 Modes of Sterilization and Effective Sterile Barrier Systems Mr Jyri MAKINEN HCF Global Sales Manager, Health Facilities, Wipak Oy, Finland
5.00pm	End of Day

	DAY 3 \| 15 AUGUST 2024
Start Time	Singapore Healthcare Management Congress
	Simpor-Roselle Ballroom
8.30am	Registration
9.00am	HM 15 Megatrends, Sociocultural and Technology Trends Dr Tyson WELZEL Group Chief Innovation Officer, Mediclinic International Group, UK
10.00am	Tea Break
10.30am	P atient Experience	HM 16 Panel Discussion: Disability Inclusive Practices in Healthcare Ms CHIA Ai Ling Director of Communications & Partnerships, SG Enable, Singapore Dr CHEN Shiling Founder & Executive Director, Happee Hearts Movement, IDHealth, Singapore Mr Josh TSENG Director of Accessibility Services, Etch Empathy, Singapore
11.30am	P atient Experience	HM 17 Implementing the Language of Compassion by Sharing a Common Purpose with our Patients – A Health System’s Experience Dr Robert STEWART Vice Chief of the Medical Staff, & Medical Director of Quality, Baylor Scott & White – Hillcrest Medical Center, USA
12.30pm	Lunch
		Simpor-Roselle Ballroom	Simpor Junior Ballroom
1.30pm	Sustainability	HM 18 Decarbonising Healthcare in Singapore and Across the World Prof Nick WATTS Director, Centre for Sustainable Medicine, Yong Loo Lin School of Medicine, National University of Singapore	HM 19 Aspiring Executives Forum 3 Host: Mr CHONG Pang Boon Chief Operating Officer, National Cancer Centre Singapore, SingHealth Presenters 1. ExTENding Our Reach: The Tampines North Story Ms Serene YEO, SingHealth Polyclinics 2. The Good, The Bad, The Inevitable Ms Colette TOH Kai Le, Singapore General Hospital 3. Smart Ward: Bridging the Innovation to Adoption Gap, through a Sandbox Approach to Rapid Test-bed Innovations in a Real-World Patient Environment Ms Teranna NG, Tan Tock Seng Hospital 4. Let Me Be the Bridge Ms Joey NG, SingHealth 5. The Story of an Oak Tree and its Acorns: Redesigning Changi General Hospital’s Patient Service Centre (PSC) as a Digital-First Frontage while Maintaining a No-wrong-door Policy to Manage Walk-in Enquiries Ms LEE Xuan Ting, Changi General Hospital & Ms Miki ONG Xin Yi, Changi General Hospital 6. Health District @ Queenstown: An Innovative Approach Addressing Frailty in Singapore Ms Stephanie THAM, National University Health System 7. Implementing Autonomous Mobile Robot (AMR) to Assist Nurses in Wards Mr MOHAMMAD SHAHARI Bin Anshari, Sengkang General Hospital
2.30pm	Sustainability	HM 20 Can Healthcare Fix a Sick Planet with a Climate and Nature Emergency? Ms Esther AN Chief Sustainability Officer, City Developments Limited, Singapore
3.30pm	Tea Break
	Simpor-Roselle Ballroom
4.00pm	HM 21 The Power of Streaming Entertainment Shining a Light on the Importance of Healthcare to the World Dr Jill KALMAN Chief Medical Officer, Deputy Physician-in-Chief & Executive Vice-President, Northwell Health, USA
5.00pm	End of Day