Delivering WOW Stakeholder Experiences

This two-day bespoke workshop empowers participants to deliver amazing internal inter-department experiences. Participants learn the strategies, techniques and tips on how they can engage and super-serve the various departments for great stakeholder satisfaction. They discover how to better work together and be part of an exemplary department that stakeholders love to work with.

Workshop Outline

Understand why we need to super-serve internal stakeholders
Developing a stakeholder super-serve attitude and mindset
Learn to identify and anticipate the underlying stakeholder needs
Creating internal customer journeys for each area of work
Understanding the concept of Positive Review Drivers (PDR’s)
Mapping PDR’s with the customer journey to deliver WOW experiences consistently
Effective handling of complaints and issues for positive outcomes
Avoiding common mistakes and things that can trip you up
Establishing the success metrics and how to course-correct

Target Audience

Staff who are keen to learn the strategies, techniques and tips on how they can engage and super-serve the various departments for great stakeholder satisfaction.

Dates
04 – 05 Aug 2025

19 – 20 Nov 2025

Time

9.00am to 5.30pm

Course Fee

S$909.06* (SingHealth and Duke-NUS Staff, including GST)

Note: SingHealth and Duke-NUS Staff will be funded. However, full course fee* will apply in the event of no-show or withdrawal after confirmation email is sent.

Class Size

30 pax

Venue

Academia, SGH Campus

Trainer

Ashok Miranda

Author

Business Transformation Architect

Former Head of Creative and Brand Strategy for Walt Disney Television and Sony Pictures Asia

Ashok is the author of the book Culling Culturitis; How To Rid Your Company of this Toxic Disease and Build a Winning Company Culture. He is much sought-after speaker, consultant and corporate trainer and a highly regarded company culture expert who has transformed the mindsets of thousands of business leaders and professionals. Ashok delivers game-changing insights on how businesses can successfully build strong cultures and navigate today’s complex and challenging business environment.

He has developed several proven frameworks that empower business of all sizes to fast-track the creation of winning company cultures, build strong customer-centric brands and deliver unparalleled customer success.

As a trainer, Ashok delivers a delightful mix of vivid storytelling, compelling evidence and practical guidance coupled with real-world insights, garnered from his extensive experience both in the corporate world and from his consulting, training and speaking body of work. He is passionate about helping businesses succeed by providing practical advice and proven strategies that they can implement immediately to deliver extraordinary results.

*This programme is for SingHealth and Duke-NUS staff only.

Registration is by nomination only.
To ensure a dynamic and enriching experience, there is a fixed number of participants from the various professions. We apologize in advance should we be unable to accommodate your registration in the event we have reached the capacity for the seats allocated for your profession.

For more information, please write to ask@singhealthacademy.edu.sg.

In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa. Hard copies are also available on request.