ReXilience^® Course: Post-Incident Dialogue with Empathy

Staff exposed to critical incidents may perceive and experience these events as threats to their safety or disruptors to the stability of their world. While most individuals have a baseline of resilience which allows them to cope with the impact, some may need additional help to recover from physical and emotional distress. An empathic ear, a compassionate colleague and a caring team will help in the recovery process.

This course provides leaders with the skills to convey factual information to keep their staff abreast of the challenging situations, reduce speculation among staff, raise awareness of the actions taken and acknowledge the emotional distress experienced by individuals in the team.

Learning Objectives

At the course, participants will learn:

Identify the signs and symptoms of stress and crisis reactions
Integrate empathic communication techniques when conducting post-incident dialogues
Apply the five-step process when conducting post-incident dialogues
Practise self-care techniques to prevent compassion fatigue

Target Audience

Leaders who need to update staff and address the development of psychological and emotional distress after critical incidents and challenging events.

Date

18 September 2025

Time

1.00pm to 5.30pm
Registration starts from 12.30pm

Course Fee

S$119.90 (SingHealth rate, including GST)
Note: SingHealth and Duke-NUS Staff will be funded.

Class Size

9 - 24 pax

Venue

Academia, SGH campus
20 College Road Singapore 169856

Organiser

SingHealth Academy

Trainer

Department of TRaCS, Changi General Hospital

Registration Details

NOTE: Please inform and attain approval from your supervisor and respective institution HRs before sending in your registration.

To register, please email the following information to [email protected] -
Course Title:
Full name:
Contact number:
Designation:
Department:
Institution:
Email address:

Please email us for more information on the course fee. Registration is on a first-come, first-served basis. Successful registrants will be notified via email with information on payment details.

In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa. Hard copies are also available on request.

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