Benjamin Granger

Dr Benjamin Granger
Chief Workplace Psychologist, Qualtrics Experience Management Institute
Qualtrics
 

Dr. Ben Granger is a two-time best-selling author of A Leader Worth Following and serves as Chief Workplace Psychologist at Qualtrics. He has over 15 years of experience building Experience Management (XM) programs across the globe. He leads EX thought leadership and research initiatives across Qualtrics and the XM Institute. His research has been published and featured in academic and major media outlets, including ABC News, Business Insider, Bloomberg, CNBC, Fast Company, Fortune, The Financial Times, The New York Times, and The Wall Street Journal. Dr. Ben earned his Ph.D. in Industrial Organizational Psychology from the University of South Florida.

Presentation Synopsis

HM 9 - Become a Leader Worth Following in the Age of AI

The business landscape is more volatile and complex than ever. Leaders must rise above uncertainty by leading with authenticity, empathy, and insight. In this transformative session, Qualtrics’ Chief Workplace Psychologist, Dr. Ben Granger, reveals how insights from neuroscience, organizational psychology, and evolutionary theory provide the foundation for effective leadership in an AI-augmented future. Learn how to engage your team, build trust with caregivers and patients, and drive sustainable performance by truly understanding the perspectives of others. Gain tools to inspire loyalty, foster resilience, and maintain engagement during rapid organizational change and market upheaval.
 

HM 1 2 - Sustaining exceptional patient experience through the care teams’ experience

Qualtrics’ research has overwhelmingly shown that in order for an organization to create and sustain strong customer and patient experiences, it must first deliver strong employee and care team experiences. In this session, Qualtrics’ Chief Workplace Psychologist, Dr. Ben Granger, will share the theoretical backdrop for aligned employee-customer experiences as well as actionable insights collected from patients, clinicians, and staff on what drives exceptional experiences in healthcare. Dr. Ben will also share insights from Qualtrics’ most recent high-performing organization study on how truly exceptional organizations deliver exceptional employee experiences.

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