Michelle Tan Woei Jen

Dr Tan Woei Jen Michelle
Head & Senior Consultant, Family Medicine and Continuing Care
Singapore General Hospital

Dr Tan is a Senior Consultant and Head of the Department of Family Medicine and Continuing Care (FMCC), and the Clinical Director for Integrated Continuing Care Services within the Population Health & Integrated Care Office (PHICO) at Singapore General Hospital (SGH). She plays a key role in driving strategic institutional transitional care initiatives that strengthen continuity of care and enhance patient experience across the care continuum. She is also the Clinical Lead for SGH@Home, SGH’s Mobile Inpatient Care @ Home (MIC@Home) programme, and has been instrumental in its design, implementation, and operations since inception.

Presentation Synopsis
HM 10 Protecting the Frontline in Hospital-at-Home

Hospital-at-Home services bring acute hospital-level care into patients’ homes, but also introduce new frontline safety and abuse-related challenges outside traditional healthcare settings. This session shares SGH@Home’s experience in balancing patient-centred care with staff safety through clear operational boundaries, risk assessment, escalation workflows and team-based support systems. Real-world examples from SGH@Home will highlight practical strategies to support frontline staff delivering complex care in the community.

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