Maureen Bisognano

Mrs Maureen Bisognano
President Emerita and Senior Fellow,
Institute for Healthcare Improvement

Maureen Bisognano is President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. 

She is a prominent authority on improving health care systems, whose expertise has been recognised by her elected membership to the National Academy of Medicine (IOM). Ms Bisognano advises healthcare leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is an Instructor at the Harvard School of Public Health.  She chaired the Advisory Board of the Well Being Trust, co-chaired the Massachusetts Coalition for Serious Illness Care with Dr Atul Gawande, and serves on the Boards of the Commonwealth Fund, Indiana University Health and Nursing Now. 

Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute. 

Presentation Synopsis
HM 5 - Embracing, Enabling and Energizing
In these rapidly changing times, leaders across the health and care systems are designing new ways to work that are improving safety, patient experience, and fulfillment in the workforce. In this session, a new model for leading and guiding change will give practical ways to design innovative care models and create new roles and sites for care. We will share ways to integrate AI into care processes, and describe new and powerful examples of co-producing care with patients and our communities.

HM 14 - Listening-A Powerful Tool for Leaders and Carers
In this session, participants will learn new ways to lead and care, including practical ways to listen and co-produce best outcomes for our patients. Research demonstrates the power of the voice of the patient in design and care delivery, and participants will learn tools to measure best outcomes. This session will share ideas from the “What Matters to You?” movement and the global work on “Kindness in Healthcare” that is inspiring leaders and carers worldwide with new tools and ideas for making best care and improving value in care. Case studies on listening with staff to improve joy, reduce burnout and build teams will provide ways for all participants to work more effectively for best outcomes.

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