Joel Goh

Prof Joel Goh

Joel Goh is a Professor at the Department of Analytics and Operations in NUS Business School. At NUS, he also serves as Director of the J.Y. Pillay Comparative Asia Research Centre, Associate Director of the NUS Global Asia Institute, and PhD Program Director of the NUS Institute of Operations Research and Analytics. Prior to joining NUS, he was a tenure-track faculty member at Harvard Business School. 

Professor Goh's primary research agenda centers around three applied research domains: healthcare analytics, supply chain analytics, and the operations of service platforms. In healthcare analytics, his work falls into four separate themes: (a) preventing, detecting, and treating health conditions, (b) incentives in healthcare, (c) workplace stressors and health, and (d) hospital operations. In the domain of supply chain analytics, he is primarily interested in understanding how new business models, enabled by digital technology, can be harnessed to unlock hidden efficiencies in supply chains. He is also interested in understanding how service platforms can operate more effectively, which can be achieved through changes in operating policies or different forms of information provision. He has secondary research interests in methodologies for optimal decision-making and co-created Robust Optimisation Made Easy (ROME), a software package for modeling robust optimisation problems.

Professor Goh presently serves as an Associate Editor at Management Science, Manufacturing & Service Operations Management, and Service Science, as well as a Senior Editor at Production and Operations Management. 

Presentation Synopsis
Engineering Healthcare: Unlocking Impact with Operations Research
This session explores how Operations Research (OR) can transform healthcare by unlocking hidden efficiencies and driving smarter decision-making. 

Prof Joel Goh will begin with a primer on key OR principles and their successful application across industries. 

Assoc Prof Sean Lam will then present some use-cases from Singapore hospital operations, demonstrating how OR has enabled data-driven improvements both at the frontline and system levels. He will also introduce a tiered collaboration framework that matches problem complexity with solution approaches — empowering operations teams to independently tackle simpler challenges through targeted training, while mobilising deep partnerships with OR experts for more complex, strategic problems. 

The session highlights how aligning technical expertise with operational ownership is key to achieving sustainable and scalable healthcare impact.  

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