SHMC19 | SingHealth Academy

Bringing together thought leaders in global healthcare operations
In the Healthcare Management sector, our main objective is to ensure that day-to-day operations of the hospitals are seamlessly carried out to enhance patient care.

Our journey of transformation includes avenues of collaboration both internally and externally where new ideas and solutions that others in the healthcare industry may have benefitted from.

Join us at the Singapore Healthcare Management Congress 2019 event to learn more from our thought leaders!

Why attend?

• To receive insights from thought leaders from the healthcare management sector
• To connect with your peers for best practices
• To discover and understand new ideas and technologies that can be applicable to healthcare

*programme is subject to changes

Start Time	Singapore Healthcare Management Congress (SHMC) 20 August 2019
0800	Registration
0900	Opening Performance by Singapore Management University (SMU)
0905	Welcome Address by Organising Chairman Mr TAN Jack Thian Group Chief Operating Officer SingHealth, Singapore
0910	Opening Address Guest-of-Honour Mr Edwin TONG Senior Minister of State Ministry of Health, Singapore
0920	Keynote Address: Becoming A 200-year-old Start-Up Dr Stephen K. KLASKO President & CEO Thomas Jefferson University & Jefferson Health, USA
1000	Tea Break
1030	HM 1 To Care is Human: Patient Experience, the New Strategic Heart of Healthcare Dr Jason A. WOLF Ph.D., CPXP & President & CEO The Beryl Institute, USA
	HM 2 HM 2 is now a video recording session and it will be shown on 21 Aug, 1600h
1130	HM 3 From the Operating Room to the Board Room Assoc Prof NG Wai Hoe Deputy Group Chairman, Medical Board SingHealth, Singapore & Medical Director National Neuroscience Institute, Singapore
1230	Poster Awards Presentation Award Presentation by Prof Ivy NG Group Chief Executive Officer SingHealth, Singapore
1300	Lunch
1400	HM 6 Digital Health and Emerging HealthTech in Southeast Asia: Facts and the Value, Challenges Faced & SuccessFactors for Implementation Dr Zubin DARUWALLA Health Industries Leader PwC South East Asia Consulting, Singapore	HM 4 Does Health Insurance Make People Happier? Asst Prof KIM Seonghoon Assistant Professor of Economics, Lee Kong Chian Fellow Singapore Management University, Singapore
1500	HM 5 LTA’s Transformation Journey Mr NGIEN Hoon Ping Chief Executive Land Transport Authority, Singapore
1600	Tea Break
1630	HM 7 Is there an Avatar in the House? Healthcare in the Age of AI Dr Stephen K. KLASKO President & CEO Thomas Jefferson University & Jefferson Health, USA
1730	End of Day

*programme is subject to changes

Start Time		Singapore Healthcare Management Congress (SHMC) 21 August 2019
0830		Registration
0900		HM 8 Patient Experience and the Power of “&”: Measuring What Matters Most for Experience Excellence Dr Jason A. WOLF Ph.D., CPXP & President & CEO The Beryl Institute, USA	HM 9 PwC Smart Office – New Way of Working Mr William CHAN Chief Technology Officer PricewaterhouseCoopers, Singapore
1000	Tea Break
1030		HM 10 The Role of an Effective Apology in Conflict Resolution Mr LEK Siang Pheng Deputy Managing Partner, Litigation and Dispute Resolution Dentons Rodyk & Davidson LLP, Singapore		HM 11 Aspiring Executives Forum Host: Mr LIM Hock Leng Chief Operating Officer Institute of Mental Health, Singapore Presenters: 1. Ms Jacqueline HUO Huijun Assistant Manager, Quality Management, Operations (Management Information & Performance) NHCS, Singapore 2. Ms LEE Wei Ling Crystal Executive, Clinical Services Dept SNEC, Singapore 3. Mr Edward LEONG Manager, Healthcare Information SHP, Singapore 4. Ms Melanie LEONG & Ms Cindy LIM Shiyi Senior Executive, Operations (Surgery) TTSH, NHG, Singapore 5. Mr Benjamin Ethan LIM Executive, Operations, Acute and Emergency Care Centre Khoo Teck Puat Hospital, Yishun Health, Singapore 6. Ms Joyce NI Executive, General Services, General Services, Operations & Transformation Division CGH, Singapore 7. Mr NORHAIZAD Bin Idris Assistant Manager, Security & Fire Safety KKH, Singapore 8. Mr Eugene SIM Manager, Specialist Outpatient Clinic Operations SGH, Singapore 9. Ms YEO Lifern Manager, Corporate Development, Institute of Mental Health, NHG, Singapore
1130		HM 12 Who is Caring for the Carer? Taking the Pulse of Wellness in Healthcare Providers Dr Virginia LIEN Director The Mindful Compassion Project, Singapore Moderator Ms Irene CHAN Pheck Mui Director, Office of Patient Experience KK Women's and Children's Hospital, Singapore Panel Speakers 1. Prof Christopher CHENG Chief Executive Officer Sengkang General Hospital, Singapore 2. Dr ONG Seh Hong Senior Consultant Psychiatrist Khoo Teck Puat Hospital, Singapore 3. Dr Virginia LIEN Director The Mindful Compassion Project, Singapore
1230	Lunch
1330		HM 13 Successful AI Application & Key Learnings for Healthcare Moderator A/Prof YEO Khung Keong Senior Consultant, Cardiology National Heart Centre Singapore, Singapore Panel Speakers 1. Mr Karan SACHDEVA Data and AI leader IBM Asia Pacific 2. Dr SUN XingZhi Artificial Intelligence Expert, Healthtech Ping An Technology, China 3. Mr Johnson POH Executive Director UOB Group, Singapore 4. Dr Pravin KAKAR Senior Data Science Manager Grab, Singapore	HM 14 OCBC: Enabling Our Smart Nation Mr Melvyn LOW Head of Global Transaction Banking OCBC, Singapore
1430			HM 15 Healthcare Innovative Initiative in Japan Mr Masaya WATANABE Chairman The Japan Federation of Medical Devices Associations, Japan
1530		Tea Break
1600		HM 16 Responsible AI in Practice Mr Jason Tamara WIDJAJA Associate Director, Data Science (AI Product) MSD International GmbH, Singapore	HM 17 Healthcare Security (Video Screening) Mr Andrew G. COYNE CISO, Office of Information Security Mayo Clinic, USA
1700	End of Day

*programme is subject to changes

Start Time		Singapore Healthcare Management Congress (SHMC) 22 August 2019
0830	Registration
0900		HM 18 Zheng He's Art of Collaboration: Alternative to Sun Zi's Art of War Prof HUM Sin Hoon Deputy Dean and Professor, School of Business, Analytics and Operations National University of Singapore, Singapore
1000		Tea Break
1030		HM 19 Leading Across Boundaries Dr Bernard LIM Director, Leadership & Organisational Development MOH Holdings, Singapore
1115		HM 20 NHG's Collective Leadership Journey Towards the Future of Healthcare A/Prof Nicholas CHEW Chairman, Medical Board Woodlands Health Campus, Singapore Ms Yvonne NG Poh Ling Executive Director, NHG College & Senior Director, NHG Group Development National Healthcare Group, Singapore Mrs KOH Huey Bing Director, Organisation Development Tan Tock Seng, Singapore
1200		HM 18, 19 & 20 Joint Q&A Session
1230	Lunch
1330	HM 21 Grateful Patient Philanthropy Dr Clifford I. HARRIS Faculty Liasion for Development Standford Medicine, USA
1430	HM 22 Winning Posters Presentation
1530	Tea Break
1600	HM 22 Winning Posters Presentation (continued)
1700	End of Day