Speakers (SHMC) - 2018

An accountant by training and Fellow of the Institute of Singapore Chartered Accountants, Ms Margaret Lee has more than 20 years’ experience in the local public healthcare system, with expertise in healthcare management, finance and corporate services development.  

As the Chief Executive Officer of SingHealth Community Hospitals, Ms Lee stewards the organisation’s efforts in establishing itself as a leading provider of sub-acute and rehabilitation care. Her guidance drives staff to adopt a new care model and deliver person-centred care to achieve patients’ health goals. Ms Lee also engages staff to foster an environment conducive for best practices and corporate governance, while maintaining financial effectiveness and sustainability.

Prior to her current appointment, Ms Lee was the Group Chief Financial Officer of the then-newly-formed National University Health System. She also served as Chief Financial Officer of National University Hospital, where she was pivotal in implementing IT systems and financial frameworks, and leading a successful financial turnaround.

Ms Lee has sat on the National Clinician Remuneration Committee and sub-committee as well as on various finance project committees set up by the Ministry of Health Holdings.  

Currently, Ms Lee is a member on the Bowen Secondary School Advisory Committee.  She is also SingHealth’s Deputy Group Chief Financial Officer (Regional Health System and Strategic Finance) and covering Director, SingHealth Office for Insights and Analytics. 

Presentation Synopsis
1. Organisational Innovation In Intermediate Care – Sharing By SingHealth Community Hospitals

SingHealth Community Hospitals (SCH) is a new organisation set up in 2016 and comprises Bright Vision Hospital, Sengkang Community Hospital and Outram Community Hospital.  The presentation will cover SCH’s experiences in the area of organisational innovation for the purpose of improving care delivery of its patients and operational efficiency.  The sharing will also include the rationale and challenges of forming the new entity; the design of spaces and workflows in the hospitals to achieve integrated seamless care delivery; forming partnerships with key stakeholders including acute hospitals, primary and community partners to support patients across the care continuum; and bringing its people together to build SCH’s culture.

2. Panel Discussion : Fulfilling Careers For Administrators In Healthcare

The panel sharing and discussion aims to inspire the audience in finding fulfilling careers in the healthcare industry.
The panelists involved in the discussion are:
·         Ms Joanne Yap, Group Chief Operating Officer, National University Hospital Singapore
·         Ms Yen Tan, Chief Operating Officer, Khoo Teck Puat Hospital
·         Ms Margaret Lee, Chief Executive Officer, SingHealth Community Hospitals
·         Mr Geoffrey Gui, Deputy Director, Organisation Planning & Performance, SGH
The panel discussion will be moderated by Ms Low Peck Kem, Chief Human Resource Officer/Senior Director (Workforce Development), Public Service Division, Prime Minister’s Office.
Through the sharing by each panellist on their career journey, the discussion offers insights and perspectives for the conference participants into career growth within the healthcare industry and how they too, can take charge of their career development

Mr Michael J. Dowling is President and Chief Executive Officer of Northwell Health, which delivers world-class clinical care throughout the New York metropolitan area, pioneering research at the Feinstein Institute for Medical Research and a visionary approach to medical education highlighted by the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the School of Graduate Nursing and Physician Assistant Studies.

Northwell Health is the largest integrated healthcare system in New York State with a total workforce of more than 66,000 employees — the state’s largest private employer. With 23 hospitals, 6,675 hospital and long-term care beds, 650 outpatient physician practices and a full complement of long-term care services, Northwell is one of the largest health systems in the United States, with US$11 billion in annual revenue. 

Before joining Northwell Health in 1995, Mr Dowling was a Senior Vice President at Empire Blue Cross/Blue Shield and served in New York State government for 12 years, including seven years as state director of Health, Education and Human Services and deputy secretary to the governor. He was also commissioner of the New York State Department of Social Services. Previously, he was a professor of social policy and assistant dean at the Fordham University Graduate School of Social Services.

Presentation Synopsis
1. The Case For Optimism
Amidst an increasing avalanche of negativity about healthcare delivery and cost, it is worth remembering the achievements, the successes and the innovation that are constantly occurring. To a great extent we suffer from a crisis of success, not failure. This lecture will address these issues and their context. 

2. Promoting Innovation: From Within
The concept of innovation is constantly talked about. How to promote entrepreneurship among staff and leadership will be the subject of this discussion using concrete examples that have proven successful. Innovation is a core competency of good organisations but requires leadership and a degree of risk taking. 

3. Creating A Learning Organisation
Great organisations, at their core, are about people, talent, behaviors, values and the creation of a culture of continuous learning. These issues will be discussed using the experience of Northwell – the largest and most integrated system in New York State.