Conflict De-escalation Workshop for Healthcare Professionals (Frontline Supervisors)

The Conflict De-escalation Workshop for Healthcare Professionals (Frontline Supervisors) is an interactive workshop using real-life cases that showcase negotiation and mediation techniques to manage, de-escalate and resolve disputes.

Topics covered

Interest-Based Negotiation
CARP System
Managing Emotions
2-party Role Plays
Cultural Context Inventory
Thomas-Kilmann Conflict Mode Instrument

Target Audience

Nurses, allied health professionals, front line managers and other middle managers who have direct interaction with patients and/or next-of-kin and are required to manage challenging situations.

Dates
20 - 21 May 2025

Course Fees

S$550 (prevailing GST rate applies)

Note: The fee will be billed to the organisation by MOHH Healthcare Mediation Unit

About Trainers

Darrell Quek and Noridana Said customise and conduct mediation, conflict de-escalation and communications training for healthcare professionals. They also facilitate healthcare mediations and consult on medical malpractice as well as other healthcare disputes experienced by public and private healthcare institutions.

Darrell is an ccredited mediator with the Singapore International Mediation Institute, and an Associate Mediator with the Singapore Mediation Centre. He also holds an Advanced Certificate in Training and Assessment. Noridana is a mediator accredited by the Singapore International Mediation Institute and the Singapore Mediation Centre

Registration Details

NOTE: Please inform and attain approval from your supervisor and respective institution HRs before sending in your registration.

Registration has closed. For assistance, you may email : group.ope@singhealth.com.sg -

Registration is on a first-come, first-served basis.

In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa. Hard copies are also available on request.

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