The course equips the participants with the skills to perform administrative duties and basic patient care in support of the doctors and nurses.
Modules
Use of Medical Terminology in Work ActivitiesCRS-Q-0003856-HCS
Able to apply skills and knowledge to use the correct terminology in interacting with healthcare professionals. The unit also equips healthcare support worker with skills and explain basic medical terms and acronyms in interactions with patients and next-of-kin.
Funding Validity Period: 7 Jan 2019 to 31 Dec 2020
24 hrs3 days
Perform Lifesaving TechniquesCRS-Q-0003283-HCS
Able to perform removal of foreign body during conscious adult airway obstruction and one- man cardiopulmonary resuscitation during an emergency.
Work within a legal and regulatory framework in the healthcare industryCRS-Q-0002946-HCS
Able to identify roles and responsibilities of healthcare personnel, apply understanding of healthcare personnel’s rights and responsibilities at work and recognize, respond and protect patients’ rights and interests to work within a legal and regulatory framework in healthcare industry.
Comply with workplace safety and health policies and procedures in the healthcare industryCRS-Q-0022026-HCS
Able to effectively manage the safe work practices and risk control procedures in hospital setting.
Perform Administrative ActivitiesCRS-Q-0015837-HCS
Able to apply skills and knowledge to organize the clinic work areas to ensure smooth clinic operation and also the setting up of clinics according to the scheduled services.
Perform billing activitiesCRS-Q-0018216-HCS
Able to apply skills and knowledge to support frontline operations, which include evaluating patients’ financial coverage, using system for billing and refund activities and issuing patient bills and collect payment.
PERFORM REGISTER AND SCHEDULE APPOINTMENT FOR PATIENTSCRS-Q-0010762-HCS
Able to apply skills and knowledge to prepare work activities, register new patients and schedule patients for appointment and diagnostic tests.
Prepare Clinic for ServiceCRS-Q-0011374-HCS
PERFORM COUNTER CASHIERING SERVICESCRS-Q-0017912-HCS
Able to apply skills and knowledge to support the frontline operations which include preparing cash float, receiving patient and processing payment and performing end of day activities.
Measure and record patient's vital signsCRS-Q-0003285-HCS
Able to apply skills and knowledge to support medical professionals in the measurement and recording of pain, body temperature, radial pulse, respiration and blood pressure.
Process Request for Patient Records and X-raysCRS-Q-0018220-HCS
Able to apply skills and knowledge to support frontline operations which include retrieving patient medical records and x-rays, delivering patient medical records and x-rays and processing return of patient medical records and x-rays.
Demonstrate understanding of basic human anatomy and physiologyCRS-Q-0024947-MF
Able to respond appropriately to instructions, use terminology which contain basic terms of human anatomy and physiology and explain basic physiological symptoms in interactions with patients and next-of-kin.
*SkillsFuture Funding is only applicable to Singapore Citizens & Singapore Permanent. Terms and conditions apply.
Due to the COVID-19 situation, our programmes are postponed till further notice
Target Audience
Patient Service Associate
Venue
SingHealth Alice Lee Institute of Advanced Nursing168 Jalan Bukit MerahSurbana One, #18-00Singapore 150168
Entry Requirement
Registration
Please email us at ian-wsq@sgh.com.sg
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