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WSQ Higher Certificate in Healthcare Support (Administrative Support)


The course equips the participants with the skills to perform administrative duties and basic patient care in support of the doctors and nurses.

 

Modules


​No.Module​Duration​Mode of TrainingFull Course Fees Skills Future Funding*Nett Course FeeGST PayableTotal Fee PayableTraining Dates
​1

Use of Medical Terminology in Work Activities
CRS-Q-0003856-HCS

Able to apply skills and knowledge to use the correct terminology in interacting with healthcare professionals.  The unit also equips healthcare support worker with skills and explain basic medical terms and acronyms in interactions with patients and next-of-kin.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

24 hrs
3 days

Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.4216, 17, 18 Apr 2019
2

Perform Lifesaving Techniques
CRS-Q-0003283-HCS

Able to perform removal of foreign body during conscious adult airway obstruction and one- man cardiopulmonary resuscitation during an emergency.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​16 hrs
2 days
Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.4211, 12 Dec 2019
3

Work within a legal and regulatory framework in the healthcare industry
CRS-Q-0002946-HCS

Able to identify roles and responsibilities of healthcare personnel, apply understanding of healthcare personnel’s rights and responsibilities at work and recognize, respond and protect patients’ rights and interests to work within a legal and regulatory framework in healthcare industry.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​16 hrs
2 days
​Classroom$901.20$811.08$90.12$6.30$96.422, 3 May 2019
​4

Comply with workplace safety and health policies and procedures in the healthcare industry
CRS-Q-0022026-HCS

Able to effectively manage the safe work practices and risk control procedures in hospital setting.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​40 hrs
5 days
Classroom & Clinical Practicum​$586.80$528.12$58.68​$4.11​​$62.7913, 14, 15, 16, 17 Jan 2020
​5

Perform Administrative Activities
CRS-Q-0015837-HCS

Able to apply skills and knowledge to organize the clinic work areas to ensure smooth clinic operation and also the setting up of clinics according to the scheduled services.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​24 hrs
3 days
Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​24, 25, 26 Jul 2019
​6

Perform billing activities
CRS-Q-0018216-HCS

Able to apply skills and knowledge to support frontline operations, which include evaluating patients’ financial coverage, using system for billing and refund activities and issuing patient bills and collect payment.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​32 hrs
4 days
Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​11, 12, 13, 14 Nov 2019
​7

PERFORM REGISTER AND SCHEDULE APPOINTMENT FOR PATIENTS
CRS-Q-0010762-HCS

Able to apply skills and knowledge to prepare work activities, register new patients and schedule patients for appointment and diagnostic tests.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​32 hrs
4 days
​Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​26, 27, 28, 29 Aug 2019
​8

Prepare Clinic for Service
CRS-Q-0011374-HCS

Able to apply skills and knowledge to organize the clinic work areas to ensure smooth clinic operation and also the setting up of clinics according to the scheduled services.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​48 hrs
6 days
​Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​26, 27, 28 Jun
1, 2, 3 Jul 2019
​9

PERFORM COUNTER CASHIERING SERVICES
CRS-Q-0017912-HCS

Able to apply skills and knowledge to support the frontline operations which include preparing cash float, receiving patient and processing payment and performing end of day activities.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​48 hrs
6 days
​Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​7, 8, 9, 10, 11, 12 Oct 2019
​10

Measure and record patient's vital signs
CRS-Q-0003285-HCS

Able to apply skills and knowledge to support medical professionals in the measurement and recording of pain, body temperature, radial pulse, respiration and blood pressure.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​32 hrs
4 days
​Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​12, 13, 14, 17 Jun 2019
​11

Process Request for Patient Records and X-rays
CRS-Q-0018220-HCS

Able to apply skills and knowledge to support frontline operations which include retrieving patient medical records and x-rays, delivering patient medical records and x-rays and processing return of patient medical records and x-rays.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

24 hrs
3 days​
​Classroom & Clinical Practicum$901.20$811.08$90.12$6.30$96.42​18, 19, 20 Sep 2019
​12

Demonstrate understanding of basic human anatomy and physiology
CRS-Q-0024947-MF

Able to respond appropriately to instructions, use terminology which contain basic terms of human anatomy and physiology and explain basic physiological symptoms in interactions with patients and next-of-kin.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​16 hrs
2 days
​Classroom$901.20$811.08$90.12$6.30$96.4224, 27 May 2019

*SkillsFuture Funding is only applicable to Singapore Citizens & Singapore Permanent. Terms and conditions apply.


Target Audience

Patient Service Associate


Venue

SingHealth Alice Lee Institute of Advanced Nursing
168 Jalan Bukit Merah
Surbana One, #18-00
Singapore 150168


Entry Requirement

  • 1 GCE ‘N’ Level Pass or Workplace Literacy and Numeracy Level 4


Registration

Please email us at ian-wsq@sgh.com.sg


In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa