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WSQ Advanced Certificate in Healthcare Support (Administrative Support)


This course is fully customised to train the front liners to lead the administrative support team in the hospital. Participants will learn topics that are critical in developing leadership skills to improve the team’s performance.

 

Modules

​No.Module​Duration​Mode of TrainingFull Course Fees Skills Future Funding*Nett Course FeeGST PayableTotal Fee PayableTraining Dates
​1

Demonstrate professionalism in work practice
CRS-Q-0018215-HCS

Able to provide a healthy foundation for those new to the workplace as well as to enhance optimal teaming and workplace effectiveness for more experienced employees.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

24 hrs
3 days

Classroom & Clinical Practicum$724.80$652.32$72.48$5.07$77.557, 8, 11 Nov
2

Support and guide team members
CRS-Q-0022304-HCS

Able to enhance optimal teaming, build a stronger team and foster professionalism in the workplace.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

32 hrs
4 days
Classroom & Clinical Practicum$​724.80$652.32$​72.48$5.07$77.5528, 29 Nov
3, 4 Dec
​3

Perform shift administration
CRS-Q-0022916-HCS

Able to apply skills and knowledge to support shift operations by rostering appropriate staff on the various shifts, reconciling the accounts of responsibility and highlighting errors to team members.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

32 hrs
4 days
Classroom & Clinical Practicum$724.80$652.32$​72.48$5.07$​77.558, 9, 10, 11 Apr
​4

Manage data and records
CRS-Q-0024294-HCS

Able to apply skills and knowledge to support data analysis and integrity by collating statistical records, making timely updates on business or records systems on statistical results and performing data rectification.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

32 hrs
4 days
Classroom & Clinical Practicum$724.80$652.32$​72.48$5.07​$77.55​22, 23, 24, 25 Apr
​5

Support achievement of results
CRS-Q-0024319-HCS

Able to apply skills and knowledge to achieve results within a limited area of responsibility. It also covers interpreting and implementing plans, establishing performance contracts and monitoring team performance.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​32 hrs
4 days
Classroom & Clinical Practicum$724.80$652.32$​72.48$5.07​$77.5514, 15, 16, 17 Jan 2020
6

Perform quality audit of work processes
CRS-Q-0024318-HCS

Able to apply knowledge and skills to incorporate advanced common processes to Perform Quality Audit of Work Processes and be able to apply them to the workplace.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

40 hrs
5 days
Classroom & Clinical Practicum$724.80$652.32$​72.48$5.07$77.55​24, 25, 26, 27, 30 Sep
​7

Process patient/next-of-kin complaints
CRS-Q-0022072-HCS

Able to apply knowledge and skills to manage patient’s complaint professionally.

Funding Validity Period:  7 Jan 2019 to 31 Dec 2020

​32hrs
4 days
Classroom & Clinical Practicum$724.80$652.32$​72.48$5.07​$77.5525, 26, 27, 28 Feb 2020
8

Maintain workplace safety and health policies and procedures*

16 hrs
2 days​




* These modules are conducted by other training vendors. If you are applying for the Full Qualification, IAN will assist in arranging for these modules. Please contact us for more details.
 
9

Manage operations for service excellence*

16 hrs
2 days​
​10

Coach for service performance*

​16 hrs
2 days
​11

Solve problems and make decisions at supervisory level*

​16 hrs
2 days

*SkillsFuture Funding is only applicable to Singapore Citizens & Singapore Permanent. Terms and conditions apply.


Target Audience

Patient Service Associate


Venue

SingHealth Alice Lee Institute of Advanced Nursing
168 Jalan Bukit Merah
Surbana One, #18-00
Singapore 150168


Entry Requirement

  • 1 GCE ‘N’ Level Pass or Workplace Literacy and Numeracy Level 5
  • Candidate must have completed WSQ Higher Certificate in Healthcare Support (Admin Support) or equivalent
  • Minimum of 1 year work experience in healthcare setting (post WSQ Higher Certificate in Healthcare Support)


Registration

Please email us at ian-wsq@sgh.com.sg


In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa