This course is fully customised to train the front liners to lead the administrative support team in the hospital. Participants will learn topics that are critical in developing leadership skills to improve the team’s performance.
Demonstrate professionalism in work practiceCRS-Q-0018215-HCS
Able to provide a healthy foundation for those new to the workplace as well as to enhance optimal teaming and workplace effectiveness for more experienced employees.
Funding Validity Period: 7 Jan 2019 to 31 Dec 2020
24 hrs3 days
Support and guide team membersCRS-Q-0022304-HCS
Able to enhance optimal teaming, build a stronger team and foster professionalism in the workplace.
Perform shift administrationCRS-Q-0022916-HCS
Able to apply skills and knowledge to support shift operations by rostering appropriate staff on the various shifts, reconciling the accounts of responsibility and highlighting errors to team members.
Manage data and recordsCRS-Q-0024294-HCS
Able to apply skills and knowledge to support data analysis and integrity by collating statistical records, making timely updates on business or records systems on statistical results and performing data rectification.
Support achievement of resultsCRS-Q-0024319-HCS
Able to apply skills and knowledge to achieve results within a limited area of responsibility. It also covers interpreting and implementing plans, establishing performance contracts and monitoring team performance.
Perform quality audit of work processesCRS-Q-0024318-HCS
Able to apply knowledge and skills to incorporate advanced common processes to Perform Quality Audit of Work Processes and be able to apply them to the workplace.
Process patient/next-of-kin complaintsCRS-Q-0022072-HCS
Able to apply knowledge and skills to manage patient’s complaint professionally.
Maintain workplace safety and health policies and procedures*
Manage operations for service excellence*
Coach for service performance*
Solve problems and make decisions at supervisory level*
*SkillsFuture Funding is only applicable to Singapore Citizens & Singapore Permanent. Terms and conditions apply.
Patient Service Associate
SingHealth Alice Lee Institute of Advanced Nursing168 Jalan Bukit MerahSurbana One, #18-00Singapore 150168
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