Conflict Management Workshop for Healthcare Leaders

The Conflict Management Workshop for Healthcare Leaders is an advanced 2-day interactive workshop that builds on the basics of mediation techniques to manage disputes, and introduces a framework of facilitative mediation adapted for family conferences.

Topics covered

Interest-Based Negotiation
Reframing
Managing Impasse
Thomas-Kilmann Conflict Mode Instrument & Dutch Test for Conflict Handling
Cultural Context Inventory & Toronto Empathy Index
Family Conference – A Mediation Perspective
Cultural Context Inventory
2 to 6-party Role Plays

Target Audience

Senior Doctors, Directors, HODs and leaders of institutions who may represent their institution at family

conferences and mediations.

Dates

19-20 Aug 2025
17-18 Nov 2025

Course Fees

S$660* (prevailing GST rate applies)

*Subject to availability and completed attendance, doctors and dentists employed by MOHH or any of the public healthcare institutions under the MOHH group will be funded by Health and Medical Practice Insurance Pte Ltd

Note: The fee will be billed to the organisation by MOHH Healthcare Mediation Unit

About Trainers

Darrell Quek and Noridana Said customise and conduct mediation, conflict de-escalation and communications training for healthcare professionals. They also facilitate healthcare mediations and consult on medical malpractice as well as other healthcare disputes experienced by public and private healthcare institutions.

Darrell is an ccredited mediator with the Singapore International Mediation Institute, and an Associate Mediator with the Singapore Mediation Centre. He also holds an Advanced Certificate in Training and Assessment. Noridana is a mediator accredited by the Singapore International Mediation Institute and the Singapore Mediation Centre

Registration Details

NOTE: Please inform and attain approval from your supervisor and respective institution HRs before sending in your registration.

Supervisors are advised to go through with your staff/ nominee the learning objectives for this workshop, and how they can benefit from the workshop.

You may register your interest via the QR code. For clarifications, you may email : [email protected] -

Registration is on a first-come, first-served basis.

In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa. Hard copies are also available on request.

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