Conflict-De-escalation-Workshop-SingHealth-Doctors

The Conflict De-escalation Workshop for Healthcare Professionals (SingHealth Doctors) is an interactive workshop using real-life cases that showcase negotiation and mediation techniques to manage, de-escalate and resolve disputes.

Topics covered

Interest-Based Negotiation
CARP System
Managing Emotions
2-party Role Plays
Cultural Context Inventory
Thomas-Kilmann Conflict Mode Instrument

Target Audience

Doctors/Dentists who have direct interaction with patients and/or their caregivers, and are required to manage challenging situations.

Dates

29 Apr 2025
09 Jul 2025
07 Oct 2025

Course Fees

S$275 (prevailing GST rate applies)

*Subject to availability and completed attendance, doctors and dentists employed by MOHH or any of the public healthcare institutions under the MOHH group will be funded by Health and Medical Practice Insurance Pte Ltd.

Note: The fee will be billed to the organisation by MOHH Healthcare Mediation Unit

About Trainers

Darrell Quek and Noridana Said customise and conduct mediation, conflict de-escalation and communications training for healthcare professionals. They also facilitate healthcare mediations and consult on medical malpractice as well as other healthcare disputes experienced by public and private healthcare institutions.

Darrell is an ccredited mediator with the Singapore International Mediation Institute, and an Associate Mediator with the Singapore Mediation Centre. He also holds an Advanced Certificate in Training and Assessment. Noridana is a mediator accredited by the Singapore International Mediation Institute and the Singapore Mediation Centre

Registration Details

NOTE: Please inform and attain approval from your supervisor and respective institution HRs before sending in your registration.

Supervisors are advised to go through with your staff/ nominee the learning objectives for this workshop, and how they can benefit from the workshop.

You may register your interest via the QR code. For clarifications, you may email : group.ope@singhealth.com.sg -

Registration is on a first-come, first-served basis.

In line with the Singapore Personal Data Protection Act (PDPA), please note that we have updated our SingHealth Data Protection Policy, a copy of which is available at http://www.singhealth.com.sg/pdpa. Hard copies are also available on request.

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