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SingHealth Academy eCommerce Terms and Conditions

Thank you for visiting the SingHealth Academy publication eCommerce site currently accessible at and (Site). These terms and conditions (Terms) govern all sales of Products by SingHealth to you. By purchasing any Product you are entering into a legally binding agreement with SingHealth.

1. In these Terms the following words have the following meanings:

Business Day means any day excluding Saturdays, Sundays and public holidays in Singapore.

GST means any goods and services tax chargeable under the Goods and Services Tax Act (Cap.117A).

Order means any order for Products placed by you through the Site.

S$ means Singapore Dollars.

SingHealth means Singapore Health Services Pte Ltd (UEN 200002698Z).

Products means the products (including any instalment of the products or any parts of them) which are available for purchase from the Site and a Product is any one of them.

2. Contract for sale

2.1 A binding agreement for SingHealth to sell you Products is made on these Terms when SingHealth accepts an Order in accordance with Clause 2.2.

2.2 Each Order placed by you with SingHealth is only confirmed when SingHealth sends you an email that confirms that the Products have been dispatched.

3. Order and Delivery

3.1 By placing an Order, you warrant that you are: (i) legally capable of entering into binding contracts; and (ii) you are at least 18 years old.

3.2 Upon confirmation of payment, SingHealth will process and dispatch the Products to the address that you specify for delivery in the Order. SingHealth will try to deliver within the the quoted timeframe but such timeframe is an estimate only based on availability, normal processing and delivery companies. Accordingly SingHealth will not be responsible for any delay in delivery.

3.3 You agree that subject to availability of Products, SingHealth reserves the right to deliver the Products in instalments.

3.4 The Products are at your risk until delivery. Ownership of the Products will only pass to you when SingHealth receives full payment including delivery charges (where applicable).

4. Price and Payment

4.1 All prices are specified in S$, and include GST and delivery charges for deliveries within Singapore. Delivery of Products to delivery addresses outside of Singapore will attract international shipping charges and may be subject to taxes, customs duties and fees levied by the destination country (Import Fees).

4.2 Prices are subject to change at any time but changes will not affect any Order that SingHealth has accepted.

4.3 You may make payment for Products by:

(i) cheque, payable to Singapore Health Services Pte Ltd and sent to 168 Jalan Bukit Merah Tower 3 #06-07 Singapore 150168, together with either a printed copy of your order confirmation email or official SingHealth invoice, and for which SingHealth bears no risk of loss for any cheque that you send by post; or

(ii) credit card, processed securely through PayPal. Any payment processed through PayPal is subject further to PayPal’s prevailing terms and conditions currently accessible at

5. Defective or Damaged Products

5.1 Except for Products that are defective or damaged upon delivery to you, all Products cannot be returned or exchanged.

5.2 If you receive a defective or damaged Product, you must notify SingHealth in accordance with Clause 10 within 14 days after the day following the delivery of the Product, after which SingHealth shall have no liability to you. SingHealth’s obligation to you in respect of such notification will be at its option to: (i) replace any Product that is defective or damaged; or (ii) refund to you the amount paid by you for the relevant Product to the original method of payment.

6. Liability and Disclaimer

6.1 To the extent permitted by law, SingHealth makes no warranty or representation that any Product will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, or that it will not infringe the rights of third parties.

6.2 SingHealth will not be liable to you for any indirect or consequential loss or damage arising out of any Order, however caused, even if foreseeable.

6.3 Nothing in these Terms excludes or restricts SingHeath’s liability for death or personal injury caused by its negligence or for any matter for which it would be illegal for it to  exclude its liability.

7. Matters out of SingHealth’s Control

7.1 SingHealth will not be liable or responsible for any failure to deliver Products you ordered that is caused by any event outside its reasonable control (Force Majeure Event).

7.2 SingHealth’s performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and SingHealth will have an extension of time for performance for the duration of that period.

8. Intellectual Property

8.1  The Products are subject to copyright laws and protection and are sold to you on the basis that you comply with the provisions of any copyright notices thereon and therein. Under no circumstances shall SingHealth be liable to you for any of your actions  which  are in breach of such copyright laws and provisions.

8.2 You acknowledge that all trade marks, logos and other intellectual property rights used as part of the Site belongs to SingHealth or another party. No person or entity may reproduce or use such trade marks, logos or intellectual property in any manner other than expressly authorised by SingHealth or the relevant third party.

9. Personal Data

By submitting your personal data to this website, you confirm that you have read and understood the SingHealth Data Protection Policy and consent to the collection, use or disclosure of the information submitted in accordance with the SingHealth Data Protection Policy.

You consent to SingHealth and its related corporations (collectively ‘SingHealth), SingHealth's agents and SingHealth’s authorised service providers collecting, using, disclosing and/or processing your personal data, in order to process, facilitate payment for, and deliver your order.

You confirm and agree that yourconsents granted herein do not supersede or replace any other consents which you may have previously provided to SingHealth in respect of your personal data, and are additional to any rights which SingHealth may have at law to collect, use or disclose your personal data.

10. Communications

10.1 All notices shall be given by email to SingHealth at or by post to 168 Jalan Bukit  Merah Tower 3 #06-07 Singapore 150168. SingHealth may send notices to you at either the email address or postal address you provide at the time that you place the Order. A notice shall be deemed received if sent by post 2 Business Days after posting (exclusive of the day of posting) or if sent by email the day of sending if the email is received in full on a Business Day and on the next Business Day if the email is sent on a non-Business  Day.

11. Governing law and Disputes

11.1 Singapore law, without regard to principles of conflict of laws, will govern these Terms.

11.2 In any claim or action by or against you directly or indirectly arising under these Terms, you agree to submit to the jurisdiction of the Singapore courts.

12. General

12.1 SingHealth may amend these Terms from time to time by posting revised terms on the Site, which shall apply to all Orders placed after such date.

12.2 If any of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect. If any Term shall be deemed unlawful, void or for any reason unenforceable, then that Term shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining Terms.

12.3 The failure of SingHealth to exercise or enforce any of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

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